Patient Refund Policy

Patient Refund – PayTM transactions

Type 1 : Patient not willing to continue service or shifting to location where denty’s clinic is not available.

  1. Refund will be strictly made directly to patient’s paytm wallet only.
  2. Refund will be made after deduction of transaction charges and services availed.
  3. Written Request for refund from patient stating reason.
  4. Following details to be given by patient in his request
    1. Paytm wallet Transaction ID
    2. Order ID
    3. Date of Transaction
    4. Time of Transaction

 Type 2 : Death Of patient

  1. Written Request for refund from patient’s beneficiary
  2. Refund will be made after deduction of transaction charges and services availed.
  3. Following details to be given by patient in his request
    1. Paytm wallet Transaction ID
    2. Order ID
    3. Date of Transaction
    4. Time of Transaction
  4. Documents/supporting required
    1. Copy of proof of identity of the deceased patient
    2. Copy of proof of identity of the beneficiary of refund
    3. Bank details of beneficiary – only online bank transfer will be done in case of refund in death case.
    4. Signed affidavit in company format.

 F&A Process

  • On Receipt of refund request with requisite details/approvals/supporting as the case may be at F&A, the same will processed within a maximum of 7 working days to your Paytm Wallet or online bank transfer as the case may be.

Exceptions to above stated refund policy

  1. Annual subscription plan
    1. These are non-transferable
    2. Non-Refundable

 

 

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Dentys Dental Care

Inwinex Towers, 2nd Floor, 2A

Plot No 130, D.No 8-2-277/B,

Road No 2, Banjara Hills,

Hyderabad – 500 034

Phone : 040-46478888